Shipping & Returns

SHIPPING COSTS
To see your shipping cost, add your items to the cart, click checkout and enter your address details. The checkout page will then show you your shipping cost. Please note that extra costs for residential deliveries and extra shipping services, i.e. lift gate service, are not included unless you choose that shipping option during the checkout process.

You are responsible and expected to have proper unloading tools available upon the arrival of your shipment. Note that freight companies do not take the shipment further than the curb.

RETURN POLICY
If a customer is not satisfied with a ScaffoldUSA.com product within thirty (30) days of receiving their order, the customer may, at their own expense, return the new, unused product, in the original packaging, for a refund. All refunds will be issued to the original credit card used for the purchase and all returns are subject to a twenty five percent (25%) restocking fee.

There are no returns and refunds offered after thirty (30) days.

Orders that shipped at no cost to the customer and are returned shall have the initial shipping expense deducted from their refund. If the order has shipped the customer is responsible for the initial shipping charge(s), return shipping charge(s), and all related expenses related to returning the order.

For online orders, customers receive an Order Confirmation, via email, when the order is processed; the customer(s) shall review the email to confirm the product(s) ordered match their Order Confirmation.

If ScaffoldUSA.com ships a customer the wrong product(s), ScaffoldUSA.com will ship the replacement product(s) at no cost to the customer. This means the product(s) that the customer received is not the product(s) that is reflected on the ScaffoldUSA.com Invoice. ScaffoldUSA.com will also make arrangement to have the wrong product(s) returned to ScaffoldUSA.com.

If the customer receives the product(s) reflected on the Order Confirmation, but decides the product does not suit their needs, the customer may return the unused product(s) at their expense in accordance with this Return Policy.


CANCELLATION POLICY
Once an order has been processed for shipping, customer pick-up, or has shipped; if a customer cancels an order with a ScaffoldUSA.com, the customer will receive a refund to the original credit card used for the purchase. All cancellations shall be subject to a twenty five percent (25%) restocking fee. If the order has shipped the customer is responsible for the initial shipping charge(s), return shipping charge(s), and all related expenses related to returning this order. All terms of the Cancellation Policy apply to orders that qualified for free shipping!


DAMAGE/SHORTAGE POLICY
Customers must inspect all ScaffoldUSA.com products for damage (hidden or visible) before accepting the product(s). Please note that damage may occur during transit and the following policy will apply. ScaffoldUSA.com will not be responsible for damaged (hidden or visible), lost, stolen or missing products that are not reported within the allowable time frame.


DAMAGED ITEMS
The customer is responsible for inspecting all ScaffoldUSA.com items immediately upon delivery, and prior to signing that all items were “Received in Good Condition”. Any/all damage must be noted on the original Delivery Receipt (DR), or Bill of Lading (BOL) in the presence of the driver. The customer must notify ScaffoldUSA.com no later than the end of the next business day. If it is determined that the damage was caused during transit and the customer reported the damage using the above policy, ScaffoldUSA.com will ship the replacement product(s) at no cost to the customer. ScaffoldUSA.com will also make arrangement to have the damaged products returned to ScaffoldUSA.com. Failure to document such damage on the DR or BOL, or notify ScaffoldUSA.com within the time period will absolve ScaffoldUSA.com, the carrier, all agents, partners and associates from any and all responsibility.


HIDDEN DAMAGE
If hidden damage (i.e., boxed items) is discovered after the customer has accepted the product, the customer must notify ScaffoldUSA.com within thirty six (36) hours of delivery. If it is determined that the damage was caused during transit and the customer reported the damage using the above policy, ScaffoldUSA.com will ship the replacement product(s) at no cost to the customer. ScaffoldUSA.com will also make arrangement to have the damaged products returned to ScaffoldUSA.com.


CONDITION OF SCAFFOLDING PRODUCTS
All of the products listed on ScaffoldUSA.com are new, unless otherwise noted. While ScaffoldUSA.com takes preventative precautions to minimize cosmetic and superficial scratches, such scratches and chafing is inherently part of storing, shipping and using scaffolding. Due to the product(s) moving through multiple shipping terminals, the presence of dust, dirt, or a grease-like film may also be common. The above circumstances are not considered damage and no action shall be taken by ScaffoldUSA.com, its suppliers, vendors, or shipping carriers.


MISSING ITEMS
The customer is responsible for inspecting all ScaffoldUSA.com items immediately upon delivery, and prior to signing that all items were “Received in Good Condition”. All missing items must be noted on the original Delivery Receipt (DR), or the Bill of Lading (BOL) in the presence of the driver. The customer must notify ScaffoldUSA.com no later than the end of the next business day. If it is determined that the customer is missing items paid for, and the customer reported the missing items using the above policy, ScaffoldUSA.com will ship the replacement product(s) at no cost to the customer. Failure to document missing items on the DR or BOL, or notify ScaffoldUSA.com within the time period will absolve ScaffoldUSA.com, the carrier, all agents, partners and associates from any and all responsibility. Broken pallets, loose items, open boxes/bags, and visible damage are all indicators that the customer must inventory all items using the attached Packing Slip. Any/all discrepancies between the Packing Slip and the items received must be noted on the DR, or BOL and ScaffoldUSA.com must be notified, no later than the end of the next business day.


SHIPPING
Customers who place their order “ONLINE” and enter an incorrect, incomplete, or the wrong “Ship To” address may incur additional shipping fees (i.e., re-consignment fees, re-labeling fees, additional freight, etc.). In this event, the customer is responsible for these fees. For this reason, it is important to review your information when placing your order online. In certain cases, some orders may be able to be picked-up at the assigned Shipping Terminal at no additional charge. Customers that refuse to pay additional fees, as a result of their error, and customers that can not or will not pick-up their order at the assigned Shipping Terminal may cancel their order. The “Cancellation Policy” will apply to these orders!


INTERNATIONAL ORDERS (Orders outside the United States)
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Scaffolds USA, Inc. does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.