Use the form below to request a product return authorization. Please read carefully through our return policy before submitting your return request.
If a customer is not satisfied with a ScaffoldUSA.com product within thirty (30) days of receiving their order, the customer may, at their own expense, arrange to return the new, unused product, in the original packaging, for a refund. All refunds will be issued to the original method of payment for the purchase and all returns are subject to a twenty five percent (25%) restocking fee. Refunds can also be used toward store credit or to exchange for a different product. Shipping cost(s) for orders that has shipped is not refunded.
There are no returns and refunds offered after thirty (30) days.
Orders that shipped at no cost to the customer and are returned shall have the initial shipping expense deducted from their refund. If the order has shipped the customer is responsible for the initial shipping charge(s), return shipping charge(s), and all related expenses related to returning the order.
Customers receive an Order Confirmation, via email, when the order is processed; the customer(s) shall review the email to confirm the product(s) ordered match their Order Confirmation.
If ScaffoldUSA.com ships a customer the wrong product(s), ScaffoldUSA.com will ship the replacement product(s) at no cost to the customer. This means the product(s) that the customer received is not the product(s) that is reflected on the ScaffoldUSA.com Invoice. ScaffoldUSA.com will also make arrangement to have the wrong product(s) returned to ScaffoldUSA.com.
If the customer receives the product(s) reflected on the Order Confirmation, but decides the product does not suit their needs, the customer may return the unused product(s) at their expense in accordance with this Return Policy.
DO NOT RETURN ANY PRODUCTS PRIOR AUTHORIZATION FROM SCAFFOLD USA!